Technical Support Agent

Job Summary

A company is looking for a Technical Support Representative to provide customer support for public Wi-Fi, VoIP, and TV services.

Key Responsibilities

• Provide support to location staff and end-users for public Wi-Fi, VoIP, and TV services
• Assist end-users with troubleshooting connectivity issues and monitor deployed networks
• Handle billing and account inquiries, including invoice examination and account updates

Required Qualifications

• High School Diploma or GED
• General knowledge of personal computer networking
• Willingness to work shift schedules in a 24x7 Call Center environment
• Proficient typing skills (minimum 35 WPM)
• Prior experience managing a wireless network is a plus