Technical Support Agent

Job Summary

A company is looking for a Technical Support Agent with a growth track to a Senior Ticketing Agent.

Key Responsibilities:

• Provide exceptional technical support via Intercom, resolving customer issues efficiently
• Document solutions and contribute to internal knowledge bases
• Collaborate with product/engineering teams to reproduce and escalate technical issues

Requirements:

• 1-2 years experience in technical customer support (SaaS/tech preferred)
• Proficiency with support platforms (Intercom, Zendesk, or similar)
• Fluency in English
• Strong initiative to research and implement solutions that streamline support processes
• Availability to work hours with 11:00am-5:00pm EST overlap for team collaboration