Technical Support Analyst

Job Summary

A company is looking for an Associate Technical Support Analyst.

Key Responsibilities

• Provide advanced technical support and resolution for complex incidents and escalations
• Conduct post-incident reviews and maintain logs of issues and resolutions
• Develop and maintain knowledge base articles and provide internal training and support

Required Qualifications

• Proficiency in Java, C#, JavaScript, HTML, and database queries
• Experience with RESTful API calls and debugging issues
• Familiarity with AWS Cloud Computing and Salesforce Service Cloud
• Willingness to participate in on-call rotation, including nights and weekends
• ITIL knowledge and/or certification is a plus