Technical Support Associate

Job Summary

A company is looking for a Technical Support Associate to provide technical assistance and administrative support to healthcare providers and corporate employees remotely.

Key Responsibilities

• Respond to inquiries via email, phone, and other channels, providing professional support
• Assist users with basic technical issues related to software applications and connectivity
• Handle password resets and account unlock requests while adhering to security protocols

Required Qualifications

• High school diploma required; Associate's degree or equivalent work experience preferred
• 1+ years of experience in customer service or technical support environments
• Basic familiarity with software applications and operating systems; experience with athenaOne is desirable
• Ability to follow established procedures and adapt to changing priorities
• Understanding of and ability to comply with HIPAA rules and regulations