Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Assist customers with system configuration/setup and product functionality inquiries
• Serve as a primary support liaison and keep customers informed about problem resolutions
• Create and maintain knowledgebase articles and product documentation

Required Qualifications

• 1+ years of practical experience in a technical support or IT role
• Experience with LAN/WAN networks and basic network protocols (e.g., TCP/IP, DNS, DHCP)
• Hands-on experience with Windows Server and Windows Operating Systems
• Exceptional troubleshooting and reasoning skills
• 2-4 year degree in Information Systems or IT, or equivalent experience