Technical Support Engineer

Job Summary

A company is looking for a L1/L2 Support Engineer.

Key Responsibilities

• Respond daily to customer inquiries in a timely manner
• Provide timely resolution of technical issues and establish remote sessions for troubleshooting
• Maintain client systems and prepare documentation for new features

Required Qualifications

• Fluent English at Intermediate+ level; additional language is a plus
• Proactive position with a strong sense of empathy towards customers
• 0.5+ years of experience in technical/application support or QA/Tester experience is a plus