Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide technical assistance and support to store employees.

Key Responsibilities

• Document problems, complete problem tickets, and request information in support tools
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements
• Effectively manage call workload and collaborate well in a team environment

Required Qualifications

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience
• Experience in a help desk/call center environment providing technical support in a retail environment (preferred)
• Experience using computer hardware and software applications (preferred)