Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative I to provide technical assistance and support to clients.

Key Responsibilities

• Provide phone support for inquiries related to eCommerce software and hosting platform
• Create and document detailed tickets in the ticketing system
• Diagnose and resolve issues impacting website performance and educate clients on best practices

Required Qualifications

• 1+ years of technical support experience
• A Bachelor's degree or commensurate experience
• Understanding of Linux, MySQL, PHP, and HTML/CSS
• Experience in website hosting is a plus
• Proficiency in configuring and troubleshooting web hosting platforms is advantageous