Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative (Remote).

Key Responsibilities

• Provide inbound customer support and troubleshoot technical issues related to products and services
• Track, document, and retrieve information in databases while maintaining product knowledge
• Deliver exceptional customer experiences and resolve routine problems

Required Qualifications

• 1+ year of customer service experience
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking and computer navigation skills
• Availability to work during specified hours with a quiet work environment
• Must reside in the United States with a valid U.S. address