Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative I.

Key Responsibilities

• Provide direct customer support for issues related to internally developed medical software
• Troubleshoot software and hardware issues while guiding customers through solutions
• Document customer interactions and update clients on resolution progress

Required Qualifications

• Experience using Windows and Microsoft Office applications
• Ability to work independently and collaboratively in a team environment
• Strong organizational skills and ability to prioritize workload
• Background in customer service or related fields is helpful but not required
• Educational backgrounds can vary from high school graduates to those with advanced education or vocational training