Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative (Remote).

Key Responsibilities

• Provide inbound customer support and troubleshoot technical issues related to hardware and software
• Answer questions about products and services while delivering exceptional customer service
• Track, document, and retrieve information in databases

Required Qualifications

• 1+ year of customer service experience
• A high school diploma or GED
• Comfortable using and explaining technology
• A quiet, distraction-free work environment
• Availability to work during specified hours with a reliable internet connection