Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide remote support for their product.

Key Responsibilities

• Welcome diverse customer inquiries related to product features and technical issues
• Troubleshoot and resolve complex technical problems in a timely manner
• Collaborate with cross-functional teams to address and solve technical challenges

Required Qualifications

• 1-2 years of experience working in the cannabis industry
• 1-2 years of experience in a Technical Support environment
• Experience with documentation and SOPs
• Experience supporting a complex SaaS product
• Experience using a point of sale system