Technical Support Representative

Job Summary

A company is looking for a Remote Technology Technical Support Representative.

Key Responsibilities

• Provide first-level technical assistance for consumers and resolve technical problems
• Support client-specific high-speed internet services and troubleshoot related issues
• Manage trouble ticket systems and ensure timely resolution of customer issues

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Comfortable with desktop computer systems and general knowledge of Windows-based systems
• College degree preferred but not required