Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities

• Provide technical troubleshooting support for customers with home medical equipment
• Consult with customers to understand their issues and determine the best troubleshooting options
• Handle escalated customer interactions using excellent customer service skills

Required Qualifications, Training, and Education

• High School Diploma or GED
• Experience working on a computer
• Previous customer service experience
• Two weeks of paid training in a group environment
• Continuous availability throughout scheduled shifts