Technical Support Specialist

Job Summary

A company is looking for a Support Specialist - Tier 1 (Remote).

Key Responsibilities

• Respond to inbound and outbound calls providing technical support and consulting on workflow inquiries
• Document inquiries, steps taken, and follow-up actions in CRM systems
• Maintain technical proficiency and meet department performance metrics

Required Qualifications

• High School Diploma or Equivalent
• 1 year of customer service experience
• 1 year of experience with customer relationship management or similar software systems
• 2 years of practical experience with Microsoft Operating Systems and Platforms
• Technical certifications and an Associate's Degree are preferred