Technical Support Specialist

Job Summary

A company is looking for a Technical Support 1.

Key Responsibilities

• Assist with technical troubleshooting over the phone for all PC components
• Act as the first point of contact for consumer inquiries via Zendesk CRM
• Communicate and execute the company's Limited Warranty Policy effectively

Required Qualifications

• High School Graduate
• BA/BS preferred or a combination of education and work experience
• Fluent in English; bilingual is a plus
• Experience in a multichannel customer service role preferred
• Experience with Oracle EBS, SAP Hybris, and Zendesk is a plus