Temporary Helpdesk Assistant

Job Summary

A company is looking for a Temporary Helpdesk Assistant to support the IT team with routine technical issues.

Key Responsibilities

• Serve as the first point of contact for internal users needing technical assistance
• Diagnose and troubleshoot common IT issues via chat or email, documenting problems and solutions
• Escalate complex cases to senior technicians as necessary

Required Qualifications

• Prior help desk experience is beneficial
• Ability to apply a logical and systematic method of troubleshooting basic IT issues
• Demonstrated customer service skills and soft skills
• Ability to communicate technical concepts in non-technical terms
• Self-management and prioritization skills