Texas Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Representative.

Key Responsibilities:

• Actively listen to customers to understand their concerns and build rapport
• Provide essential information regarding access to care, benefits, and coverage
• Guide callers through troubleshooting and navigating self-service options

Required Qualifications:

• High school diploma or equivalent
• Minimum of 6 months experience as a health plan call center agent
• Experience with Medicare and/or Medicaid is a plus
• High computer proficiency and ability to navigate multiple applications
• Willingness to work flexible shifts, including weekends and holidays