Texas Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative - Specialty Service (CST Only).

Key Responsibilities

• Deliver exceptional customer service while seeking solutions within compliance and legal requirements
• Communicate with customers and agents via multiple channels while navigating various systems
• Receive and respond to inquiries related to insurance matters and escalate unresolved issues

Required Qualifications

• High School Diploma or equivalent required
• Property and Casualty license required; assistance provided for obtaining the license
• Minimum of 1-3 years customer service experience; call center experience preferred
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite preferred