Correspondence Assistant

The Correspondence Assistant reports to the Grassroots Cultivation Content Manager and plays a crucial role in building meaningful connections with grassroots supporters, both online and offline. You will be responsible for managing incoming correspondence to the DNC and providing timely and thoughtful responses that enhance supporter relations. The ideal candidate for this position will have excellent communication skills, strong time management abilities, and can independently solve problems.

• Track and report out on incoming correspondence from online and offline touchpoints, including mail, our inbound call center, reply-to inbox, and other sources;
• Sort and process incoming daily correspondence, ensuring all outgoing materials are sent out by the end of the day;
• Communicate with supporters through the phone, mail, email, and text conversations to answer any membership or donation questions are addressed;
• Refund contributions when requested;
• Work with the Grassroots Cultivation Content Manager to draft and publish content for our cultivation channels, including our Substack;
• Work with the Donor Cultivation Team to execute virtual events for grassroots donors, volunteers, and supporters
• Collaborate with the  Donor Cultivation Team to brainstorm outreach ideas and cross team collaboration; 
• Other duties as assigned to support the department and the DNC's mission.

• Ideal candidate will be a team player, fast learner, and self-starter; you are willing to work hard to get the job done;
• You should be organized, able to stay on top of multiple tasks at once;
• Excellent writing, editing, and proofreading skills; 
• Experience working with donors, constituents, or customers;
• You take pride in a well-ordered inbox, you enjoy creating structure, and you find satisfaction in keeping processes moving.

The starting salary for the Correspondence Assistant position is $52,000, on an annualized basis, commensurate with experience and qualifications. This is a full-time, non-exempt position, which means you will be eligible for overtime pay for hours worked in excess of 40 in a given workweek. This position is in the bargaining unit represented by SEIU Local-500.

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Benefits:

The DNC offers a generous benefit package, including:

 Generous paid time off, including federal holidays and open leave

Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee

Supplementary vision plans available to employees for purchase

Up to a 5% employer match DNC 401(k) plan

Pre-tax flexible spending account benefits available to employees and dependents