Tier 1 End User Support Engineer

Job Summary

A company is looking for a Tier 1 Engineer, End User Support - After Hours.

Key Responsibilities

• Respond to customer support requests via phone, email, chat, or customer portal
• Collaborate with team members to solve problems and document resolutions
• Utilize monitoring and cybersecurity systems to triage alerts and alarms

Required Qualifications

• Minimum of 1 year experience in remote desktop and remote app environments
• Experience with Active Directory/Azure AD and Office365/Microsoft365
• Familiarity with LAN/WAN environments and remote troubleshooting of VPN issues
• Experience with PSA and RMM tools
• Associates degree in IT-related curriculum or equivalent industry experience