Tier I Help Desk Technician

Job Summary

A company is looking for a Tier I Technician - Third Shift.

Key Responsibilities

• Create tickets for MACD requests and assist with mobile phone activation
• Answer inbound phone calls, voicemails, and chats while maintaining quality assurance scores
• Assist other teams with overflow work as needed

Required Qualifications

• High school diploma or equivalent
• 1-2 years of experience with a mobile carrier or in an inbound contact center preferred
• A+ Certification is a plus
• Ability to work overtime and maintain regular attendance
• Proficiency in using computers and technology