Tier-1 Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician (Remote / Part-Time).

Key Responsibilities

• Answer incoming calls and emails, resolving customer issues or escalating as necessary
• Create and manage support tickets in accordance with established processes
• Support test events related to products and services

Required Qualifications

• Minimum 1+ years of related IT systems experience
• DoD 8570 IAT-2 or higher compliance required (SEC+ or higher)
• Experience with service desk ticketing systems, preferably ServiceNow
• Technical proficiency with browsers, mobile devices, and personal computers
• Reliable internet service for remote work is essential