Training Specialist

Job Summary

A company is looking for a Training Specialist who will focus on the development and delivery of onboarding and continuous improvement training content for the operations business unit.

Key Responsibilities

• Develop and maintain functional expertise in training delivery for assigned content areas
• Facilitate various training programs and deliver learning opportunities to enhance engagement
• Track training program effectiveness and assist in evaluating training initiatives for improvements

Required Qualifications

• Bachelor's degree or a minimum of 6 years in a student service-related role
• At least 1 year of student service experience in operations, with 2 years preferred
• A minimum of 2 years of experience in training, coaching, or student-facing quality assurance
• Ability to develop expert knowledge of programs and processes
• Proficiency in Microsoft Office Suite and familiarity with content management software; Salesforce experience is a plus