Wisconsin Bilingual Call Center Representative

Job Summary

A company is looking for a Bilingual Call Center Representative I.

Key Responsibilities

• Collects payments for medical expenses by placing and receiving calls to/from patients, offering solutions, and negotiating repayment terms
• Documents relevant patient information and resolves inquiries using internal technology platforms
• Educates patients on healthcare revenue cycles and maintains compliance with industry laws and regulations

Required Qualifications

• High School Diploma/GED required
• 1+ year(s) of experience in a customer service capacity preferred
• 1+ year(s) of experience speaking Spanish fluently in a professional setting required
• Basic understanding of contact center processes and techniques preferred
• Exposure to collections industry and healthcare revenue cycle preferred