Workforce Planning Analyst

Job Summary

A company is looking for a Long Range Workforce Planning Analyst.

Key Responsibilities

• Provide strategic insights into financial plans and resource utilization for business plans
• Create statistical models and manage capacity for resources across multiple geographies
• Collaborate with vendors and internal teams to ensure effective staffing and forecasting

Required Qualifications

• 3+ years of experience in service operations or Workforce Management for populations of 1,500+ FTEs
• 2+ years of experience with Workforce Management software
• 2+ years of vendor management or BPO collaboration experience
• 2+ years of experience in scheduling and forecasting for call center and back-office departments
• Advanced understanding of analytic and presentation tools