Workforce Planning Analyst

Job Summary

A company is looking for an Analyst, Workforce Planning.

Key Responsibilities

• Generate and maintain performance reports and dashboards to track key metrics across the contact center
• Analyze performance trends and provide actionable insights to improve efficiency and outcomes
• Build and maintain custom and ad-hoc reports tailored to specific business needs

Required Qualifications

• Bachelor's Degree or equivalent experience
• 2-4 years of workforce planning experience in a call center environment
• Experience working with call center or operational data (Five9 preferred)
• Strong experience working with data in Excel and BI tools (Tableau or similar)
• Familiarity with data warehouse platforms (Snowflake preferred)