Associate Director, Customer Engagement and Injector Training - Chronic Migraine

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Associate Director, Customer Engagement and Injector Training - Chronic Migraine (CM) is accountable for developing, executing and managing Customer educational program offerings and leading HCP engagement planning for CM. This position will partner with national and regional societies and organizations to enhance Allergan’s presence at society meetings. In this role, the Associate Director fosters strong relationships with marketing teams, physicians/EEs, the sales force and external vendors. They will collaborate closely with the brand directors, product managers, and agency partners to create innovative and best-in-class customer engagement, education and training initiatives that drive product utilization and sales. The successful candidate will have experience in the following areas: working in a multi-faceted high-paced matrix environment, strategic marketing plan development and execution, budget development and oversight, effective communication skills, ability to multi-task and consistently manage multiple projects.

Main Areas of Responsibilities:

• Develops program offerings, format and execution of customer education/training programs, online education, training tools and resources. This role is responsible for the evolution of training program architecture that aligns with the brand team goals and objectives. The Associate Director collaborates with brand teams, and agency partners to create innovative, best-in-class education initiatives that drive product utilization and sales. Responsible for taking a proactive approach in anticipating new trends in medical education and implements new training initiatives and programs as needed. Responsible for budget development and oversight.
• Manages multiple training platforms and creates annual strategic education marketing plan that aligns with brand team and sales objectives. Creates monthly reports and provides program effectiveness analysis. Evaluates and facilitates program changes or enhancements. Works closely with the speaker/trainer bureau on program content and format. Responsible for managing the speaker’s bureau, contracting, training meetings, ensuring compliant program execution and program adherence. Gains insights from speakers and sales force on training program enhancements and leads both internal and external advisory boards for the purpose of evolving education and training offerings. Responsible for managing department training budget and materials. Works cross-functionally and aligns on process and procedures related to training programs. Travel to selected training programs is required.
• Develops effective working relationships with sales force, key physicians and APPs, brand teams and executive leadership. Stays abreast of product knowledge and industry trends as related to Neuroscience.
• Partners with HCP brand leads for to help identify digital and non-personal promotion opportunities
• Partners with brand leads to share best-practices and innovative opportunities for reaching healthcare professional customers through integrated multi-channel programs

• Bachelor’s Degree required.
• Proven marketing experience with increased proficiency in all marketing skills.
• Previous cross franchise/cross channel marketing experience preferred.

Preferred Qualifications: 

• Minimum 5 years combined of marketing, physician education, and sales training experience
• Strong creative and conceptual thinking skills
• Strong communication skills, both verbal and written
• Financial/budgetary experience
• Demonstrated ability to drive change management
• Ability to collaborate with internal teams to optimize customer experience.
• Strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Ability to travel up 40% of the time

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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