AI Product Analyst

Job Summary

A company is looking for an AI Product Analyst (Latin America Contractor).

Key Responsibilities

• Audit real customer calls and transcripts daily to identify issues
• Translate raw call data into actionable product insights for engineers and PMs
• Run experiments on prompts to validate improvements and enhance AI performance

Required Qualifications

• 1-2+ years of experience in conversation-AI QA, CX analytics, or product analytics
• Familiarity with GenAI concepts, including LLMs and prompt engineering
• Strong attention to detail, particularly in understanding nuances in accents
• Ability to summarize complex data into concise reports
• Bonus: Experience in home services, SaaS, or voice UX design