Call Center Representative

About Us:

At Story Lane Box, we are passionate about turning ideas into compelling narratives. As a creative branding and marketing agency, we specialize in delivering powerful campaigns that help businesses share their stories, engage their audiences, and grow their influence. With a commitment to originality and strategy, we partner with clients to bring their vision to life through thoughtful marketing solutions.

Job Description

Story Lane Box is looking for a motivated and customer-focused Call Center Representative to join our Cincinnati-based team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving concerns, and ensuring each interaction is handled with care and professionalism.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner

• Provide accurate information about products, services, and company policies

• Resolve customer issues, escalating complex problems when necessary

• Maintain detailed and organized records of customer interactions

• Meet performance goals including call handling time, customer satisfaction, and resolution rates

• Collaborate with team members to continuously improve service quality

Qualifications

• High school diploma or equivalent required

• Previous experience in a call center or customer service role preferred

• Excellent verbal and written communication skills

• Ability to stay calm under pressure and handle high call volumes

• Strong problem-solving and multitasking abilities

• Proficiency in basic computer applications and data entry

Benefits

• Competitive salary: $34,000 - $40,000 annually

• Growth opportunities within the company

• On-the-job training and continuous support

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative team environment