Customer Service Assistant

About Us

Swift 7 Consultants is a logistics and operations support firm committed to providing tailored business solutions for our clients. With a strong focus on efficiency, reliability, and growth, we help organizations streamline their processes and enhance performance. Our team-driven culture emphasizes professionalism, development, and operational excellence.

Job Description

We are currently seeking a motivated and detail-oriented Customer Service Assistant to join our Houston, TX team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns efficiently, and ensuring a positive client experience at every interaction.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person

• Resolve customer complaints or escalate them to the appropriate department

• Maintain accurate records of customer interactions and transactions

• Provide product or service information to clients as needed

• Collaborate with other departments to ensure timely resolution of issues

• Follow up on customer feedback and ensure satisfaction

• Perform administrative tasks to support the customer service department

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor's degree preferred)

• Previous experience in a customer service or administrative role is a plus

• Strong verbal and written communication skills

• Ability to handle multiple tasks and prioritize workload

• Proficient in Microsoft Office and customer management systems

• Problem-solving attitude with a customer-first mindset

• Ability to work independently and as part of a team

Benefits

• Competitive salary between $41,000 and $49,000 per year

• Growth opportunities within the company

• Ongoing training and skills development

• Supportive and professional work environment

• Paid time off and company-recognized holidays