Customer Support Assistant

About Us

At Hype Tier, we are dedicated to delivering strategic solutions and operational excellence to help our clients thrive in dynamic industries. With a focus on innovation, professionalism, and long-term growth, we support our teams with a collaborative environment where every role plays a key part in our success.

Job Description

We are currently seeking a Customer Support Assistant to join our team in Grand Rapids. The ideal candidate will play a key role in providing exceptional service and support to our customers, ensuring their inquiries are resolved in a timely and professional manner. This position is ideal for someone who thrives in a fast-paced environment and is passionate about helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and clarity

• Maintain accurate records of customer interactions and transactions

• Resolve product or service problems by clarifying customer issues and determining the best solutions

• Collaborate with internal departments to ensure prompt and accurate communication

• Follow up with customers to ensure their concerns have been fully addressed

• Support the development and implementation of customer service policies and procedures

Qualifications

• High school diploma or equivalent; associate degree preferred

• Previous experience in customer service or a similar role is strongly preferred

• Strong communication and problem-solving skills

• Ability to multitask and remain calm under pressure

• Proficient in Microsoft Office Suite and basic data entry

• Detail-oriented with excellent organizational skills

Benefits

• Competitive salary: $33,000 – $37,000 annually

• Opportunities for professional growth and development

• Hands-on training and continued support

• Dynamic and supportive work environment

• Monday to Friday schedule with consistent hours