Service Communications Assistant

About Us

At Sharpcontra, we believe in transforming ideas into strategies that move markets and spark meaningful connections. As a leading firm in brand development and strategic communication, we deliver results-driven marketing solutions tailored to meet the evolving needs of our clients. Our culture thrives on innovation, collaboration, and professional excellence.

Job Description:
We are seeking a highly organized and detail-oriented Service Communications Assistant to support our operations and communication initiatives. This role plays a critical part in ensuring clear internal and external communication between departments, clients, and service teams, while also maintaining excellent records and assisting with service coordination.

Responsibilities:

• Assist with internal and external service communication processes

• Coordinate with clients to relay service updates and manage inquiries

• Prepare, format, and distribute service reports and documentation

• Support service management with data entry, scheduling, and tracking requests

• Monitor communication channels and escalate urgent service issues when necessary

• Collaborate with other departments to ensure timely and accurate information delivery

• Maintain client records, logs, and correspondence for quality control and reporting

Qualifications:

• Associate’s or Bachelor’s degree in Communications, Business Administration, or a related field

• Strong written and verbal communication skills

• High attention to detail and ability to multitask under deadlines

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Previous administrative or customer service experience is preferred

• Ability to work independently and as part of a team

Benefits:

• Competitive salary ($55,000 - $60,000 annually)

• Opportunities for professional growth and advancement

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and team-oriented work environment

• On-site training and skill development programs