Bilingual Call Center Representative

Job Summary

A company is looking for a Bilingual Call Center Representative (Relationship Coordinator) fluent in Mandarin and/or Cantonese.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with their needs and document all interactions in Salesforce
• Follow up on Long-Term Care leads and Personal Care service requests, ensuring timely scheduling of appointments
• Educate prospective members on enrollment processes and coordinate fulfillment of informational materials

Required Qualifications

• High school diploma or GED
• Fluency in English and an additional language (Mandarin and/or Cantonese)
• Experience in member or customer service
• Adequate computer skills, including proficiency in Microsoft Office Suite
• Ability to work in a remote environment with reliable internet connection