Technical Solutions Engineer

Job Summary

A company is looking for a Technical Solutions Engineer who will support clients by resolving issues and enhancing their digital experiences.

Key Responsibilities

• Troubleshoot and resolve issues related to WordPress core, themes, plugins, and server environments
• Assist clients with technical troubleshooting and provide educational support across various communication channels
• Proactively suggest improvements for client success and internal processes while maintaining documentation standards

Required Qualifications

• Strong background in technical support, engineering, or customer success
• Hands-on experience with WordPress websites, including customization using PHP
• Ability to quickly diagnose root causes and deliver sustainable solutions
• Self-motivated and adaptable in a distributed work environment
• Collaborative mindset with a customer-first approach