Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative - Beneficiary Services.

Key Responsibilities

• Serve as the primary contact for beneficiaries, providing guidance on account access and financial processes
• Handle inbound calls related to account management, debit card issues, and transaction inquiries
• Document interactions accurately and escalate complex cases as needed while ensuring compliance with regulations

Required Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• Prior experience in a call center, financial services, insurance, or banking environment
• Empathy and compassion in handling sensitive client interactions
• Proficiency with account management systems and standard office software
• Experience supporting clients in financial or insurance contexts