Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Manage multiple incoming streams of support requests via software, phone, email, and internal requests
• Coordinate with stakeholders to address challenging cases and ensure long-term solutions
• Utilize software tools to diagnose problems and promote customer loyalty through recognition initiatives

Required Qualifications

• 2+ years of technical support or equivalent experience
• 2+ years of customer service interaction, in person or virtual
• Experience with high volume support ticketing systems
• Experience with CRM platforms, preferably Salesforce
• Ability to use remote communication tools to interact with stakeholders