Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist (Chinese and English) to work remotely in Indonesia.

Key Responsibilities

• Provide support as a trusted advisor for customers via various communication channels
• Assist and onboard new customers while developing digital marketing strategies
• Ensure smooth customer engagement through proactive outreach and strategic guidance

Required Qualifications

• Fluent in Chinese (Mandarin) and English at an advanced level (C1)
• 1-2 years of experience in customer success-related roles
• Strong knowledge of digital marketing
• Experience in e-commerce, SaaS, project management, or marketing
• Comfortable using tools like Zoom, Intercom, Mixpanel, Hubspot, and G-Suite