Business Analyst

Job Summary

A company is looking for a Business Analyst to lead business requirements elicitation, process mapping, and stakeholder engagement for customer portal initiatives.

Key Responsibilities

• Create and maintain detailed process maps to support system design and business process improvements
• Collaborate with QA teams to define test plans, execute test cases, and validate solutions against business needs
• Lead or support customer-facing portal projects, focusing on usability, functionality, and customer satisfaction

Required Qualifications

• 5+ years of experience in business analyst or functional consulting
• Proven experience with customer portal projects or similar digital platforms
• Strong understanding of business process modeling tools