Account Manager, Driver and Vehicle

Canadian Bank Note Company (CBN) is a trusted leader in secure technology solutions for governments and businesses worldwide. The company operates across various business domains, including currency production, border security, civil identity, driver identification and vehicle information, excise control, lottery and charitable gaming.

Our 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We pride ourselves on fostering a supportive and collaborative work environment, where employees are valued for their contributions and encouraged to grow professionally.

At CBN we seek long-term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

• An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees;
• Best-in-class health, medical, and life insurance benefits;
• Access to virtual and telehealth services and apps; and
• Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.

Internal Job Title: Account Manager

Job Type: Permanent, Full-Time

Job Location: Ottawa, ON

Work Model: Hybrid

Position Summary

As an Account Manager in our North American Business Development group, you will be responsible for building strong, trust-based relationships with our government customers, managing their programs and accounts, and supporting senior level (VP, Executive Director, Director) business development personnel’s pursuit of new business in the driver and vehicle solution domain (driver’s licence/identification cards; motor vehicle information (entitlement) systems) in Canada and the United States.

Responsibilities

• Client Relationship Management
  • Build and nurture strong, long-lasting relationships with customers and provide a high level of customer service at all times;
  • Liaise regularly with customer counterparts and ensure that our commitments are met, customer expectations are managed, and any issues are responded to and addressed in a timely manner.
• Account Oversight
  • Develop, maintain, evolve and report on comprehensive activity logs for each customer and ensure that all day-to-day account requirements and documented and tracked to successful completion;
  • Monitor, manage and document all customer contract activities including schedules, service levels, system performance evaluations, change requests, scope change documentation, and invoicing/payables;
  • Ensure change requests are shepherded through the change request process in a timely manner.
• Sales and Business Development
  • Participate in and contribute to monthly sales forecasting efforts and reviews, pre-sales activities, and proposal preparation that supports the pursuit of new business within existing accounts or with new customers.
• Various other duties and responsibilities

Education and Knowledge

• Bachelor’s degree in business, marketing, computer science (or related) or an equivalent combination of relevant education and years of work experience
• Knowledge of the following:
  • Solution based selling fundamentals
  • Customer service principles

Experience

• 3 years of business development or account management experience

Soft Skills and Competencies

• Interpersonal skills
  • Communication, Relationship Building, Teamwork and Collaboration, Persuasion
• Organization and time management skills
• Prioritization skills
• Presentation skills
• Attention to detail
• Adaptability

Technology

• Proficiency with Microsoft O365 (Word, Excel, PowerPoint, Teams, SharePoint)

Mandatory Requirements

• Language: Fluency in English (reading, writing, speaking); bilingualism (French) is an asset
• Travel: Ability to travel domestically and/or internationally approx. 8-10 weeks/year
• Security Clearance: Ability to obtain and maintain Government of Canada Secret (Level II) personal security clearance.

Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

We provide equal employment opportunities to all individuals, including women, Indigenous Peoples, persons with disabilities, visible minorities, and members of the 2SLGBTQ+ community. Our commitment to equity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development. As part of our commitment to providing an inclusive, barrier free selection process, we ask that if you are contacted regarding the competition for this position, you advise the interview coordinator or any accommodation measures you may require.

At CBN, we value the unique perspectives and experiences that each employee brings to our organization, and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success, and we strive to create an environment where every employee can thrive and contribute to our collective goals.