Claims Support Specialist

Job Summary

A company is looking for a Claims Support Specialist to provide customer service and support within the Claims department.

Key Responsibilities

• Monitor phone queue and assist with incoming claims calls
• Gather and document information for new claims and address inquiries on existing claims
• Ensure accurate data entry and facilitate timely resolution of member concerns

Required Qualifications

• Experience in a customer service role, preferably in insurance
• Customer-focused with a proactive approach to problem-solving
• Ability to handle challenging customer situations with empathy
• Strong organizational skills and ability to navigate multiple claims management systems
• Interest or knowledge of classic or collector vehicles is a plus