Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide solutions for software problems and ensure customer satisfaction.

Key Responsibilities

• Provide superior customer support and troubleshoot client issues with software
• Educate customers on products and services to enhance their usage
• Collaborate with internal teams to deliver exceptional customer experiences

Required Qualifications

• Bachelor's degree in computer science or a related field
• 0-2 years of experience in customer service or technical support
• Proactive and motivated to help others solve problems
• Knowledge of ArcGIS Desktop/ArcGIS Server
• Self-directed and effective in a remote work environment