Client Services Quality Assurance

Job Summary

A company is looking for a Client Service QA.

Key Responsibilities

• Monitor and evaluate customer interactions for tone, accuracy, efficiency, and brand consistency
• Track and analyze key QA metrics and deliver performance reports with actionable insights
• Provide feedback and coaching to team members while collaborating on targeted development plans

Required Qualifications

• Proven experience in Quality Assurance, Customer Support, or Customer Success within a SaaS environment
• Strong understanding of QA methodologies, performance metrics, and reporting tools
• Familiarity with SOP creation, process improvement, and compliance frameworks (e.g., SOC 2)
• Experience with QA platforms, CRM systems, and ticketing tools
• Analytical mindset with the ability to identify trends and collaborate effectively across departments