Collections Agent

Job Summary

A company is looking for a Collections Specialist to manage and recover outstanding debts from customers.

Key Responsibilities:

• Initiate contact with customers holding delinquent accounts to discuss payment alternatives and negotiate settlements
• Maintain comprehensive documentation of all communications, payments, and agreements
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and prepare regular reports on collection activity

Required Qualifications:

• High school diploma or equivalent required; an associate's or bachelor's degree in finance, business, or accounting is preferred
• Previous experience in collections, particularly with resort memberships, is desirable
• Proficiency in Microsoft Office Suite and industry-standard collection applications is desirable
• Thorough understanding of relevant collection laws and regulations, particularly the FDCPA