Contact Center QA Specialist

Job Summary

A company is looking for a Contact Center QA Specialist who monitors and evaluates customer interactions to enhance service quality.

Key Responsibilities:

• Monitor calls, texts, and emails to provide actionable feedback for performance improvement
• Deliver written reviews and reports related to quality assurance needs across departments
• Participate in quality calibration and ongoing training initiatives

Required Qualifications:

• Experience in quality assurance or related field
• Ability to provide professionally written feedback
• Commitment to supporting the development of team members
• Ability to adapt to fast-paced and changing environments
• Strong time management skills to meet deadlines