Contact Center Solutions Engineer

Job Summary

A company is looking for a Contact Center - Consulting Solution Engineer.

Key Responsibilities

• Design, implement, and optimize contact center solutions to meet customer needs
• Collaborate with cross-functional teams to ensure seamless integration of technologies
• Analyze and adapt solutions based on changing technology and business requirements

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proficiency in contact center technologies such as IVR, ACD, CTI, QM, WFM, and virtual agents
• Experience in designing and implementing contact center solutions
• Knowledge of telephony systems and call routing strategies
• Familiarity with CRM systems and their integration with contact center solutions