Content Strategist

Job Summary

A company is looking for a Content Strategist to shape user experiences through effective content creation and optimization.

Key Responsibilities

• Develop, edit, and test Help Center articles and customer support responses
• Optimize content for AI-powered support using Large Language Models (LLMs)
• Leverage data analysis to enhance support experiences and resolve user issues

Required Qualifications

• Bachelor's degree in English or a related field
• 5+ years of experience in technical writing or content strategy
• 6+ months of experience optimizing content for Generative AI and/or LLMs
• Experience creating and improving online help content and customer support responses for social media or mobile apps
• Proficiency with content management systems (CMS) and project management tools