Conversational AI Designer

Job Summary

A company is looking for a Conversational AI Designer.

Key Responsibilities

• Own conversation design for AI Agents, ensuring seamless and engaging call interactions
• Collaborate with customers to identify unmet needs and craft transformative solutions
• Develop intent taxonomies and use analytics to improve AI Agent performance

Required Qualifications

• 2-3 years of experience designing AI-based experiences
• BS/MS degree in Interaction Design, HCI, Linguistics, Information Systems, or related field
• Experience with business process modeling and self-service automation technologies
• Familiarity with analytics tools such as Tableau, Looker, or PowerBI; knowledge of SQL or R/Python is a bonus
• Customer-centric mindset with a passion for user experience