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Customer Education Specialist

9/24/2025

No location specified

Job Summary

A company is looking for a Customer Education Specialist to create and manage educational content for customers.

Key Responsibilities:
  • Own the creation of Help Center content, including onboarding guides and FAQs
  • Become a product expert to effectively educate customers on platform functionalities
  • Collaborate with various teams to understand product needs and develop onboarding materials
Required Qualifications:
  • 2+ years of experience in customer education, technical writing, or content strategy, preferably in SaaS or healthcare technology
  • Experience with Help Center or Knowledge Base platforms
  • Demonstrated ability to learn complex products and create user-friendly materials
  • Highly collaborative and organized, with experience working with remote teams
  • Familiarity with healthcare or health tech terminology is a plus

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