Job Summary
A company is looking for a Customer Education Specialist to create and manage educational content for customers.
Key Responsibilities:
- Own the creation of Help Center content, including onboarding guides and FAQs
- Become a product expert to effectively educate customers on platform functionalities
- Collaborate with various teams to understand product needs and develop onboarding materials
Required Qualifications:
- 2+ years of experience in customer education, technical writing, or content strategy, preferably in SaaS or healthcare technology
- Experience with Help Center or Knowledge Base platforms
- Demonstrated ability to learn complex products and create user-friendly materials
- Highly collaborative and organized, with experience working with remote teams
- Familiarity with healthcare or health tech terminology is a plus
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