Customer Engagement Advisor

Job Summary

A company is looking for a Customer Engagement Advisor - Remote.

Key Responsibilities

• Support Care Services staff by answering questions and providing coaching and feedback
• Review consumer inquiries/feedback to improve service and capture data for reporting
• Manage specialized consumer support activities via websites

Required Qualifications

• High school diploma or GED equivalent
• At least 1 year of experience in a contact center environment
• Willingness to provide outstanding consumer service
• Excellent technical skills, including proficiency in Microsoft Office applications
• Ability to work in a fast-paced environment and manage change effectively